Refunds & Cancellations

This policy applies to every paid SSS Trading package and to any one-off paid extra bought through our checkout. It is the policy referred to in section 06 of our Terms of Service.

01 Who you are buying from

Paid packages for SSS products are sold through Armitage Labs OÜ (trading as Creem), registry code 16977866, Rotermanni 14, Tallinn 10111, Estonia, which acts as the merchant of record for the transaction. Creem handles the payment, issues your receipt and invoice, and is responsible for any applicable sales tax or VAT. The charge appears on your statement under Creem's descriptor for the transaction; the receipt Creem emails you is the authoritative record of what you paid for. SSS Trading remains responsible for providing the service itself and for honouring this policy.

02 Nothing renews automatically

You buy a package for a fixed period — one month or one year — and you are charged once, in advance, for that period. It does not renew. When the period ends, the package simply stops and your account returns to the free package. We never take a second payment without you choosing to buy again, so there is no subscription to cancel, no renewal date to watch and no reminder you have to act on.

Creem emails a receipt for every charge. Prices are shown before you pay and do not change during a period you have already bought. Prices are exclusive of tax: VAT or sales tax is added at checkout according to your country, and the total is shown before you confirm.

03 When we refund, and when we do not

Every SSS product has a free package that is not a trial: it does not expire, and the paid packages differ in how much you can do rather than in what you can do. You can therefore evaluate a product in full, with your own data, without paying anything. Because of that, and because a package is a single charge for a period you chose, we do not refund a package once it is bought.

We do not refund: a package you have bought, whether or not you use it; the remainder of a period if you stop using the product or end the package early; a one-off extra once it has been added to your account; or a package bought by mistake on the wrong account, though we will help you move to the right one.

We do refund, without argument:

• a duplicate charge — the same package charged twice;
• a charge taken after a package had already ended, or for a package that never became active on your account;
• a charge you did not authorise, once we have confirmed it with you and Creem;
• a charge caused by an error of ours — a wrong amount, or a package that never worked and that we could not fix.

Nothing in this policy limits rights you may have under the consumer law of your own country, where those rights apply to you.

04 How to ask about a charge

Email admin@ssstrading.site from the address on the account, or reply directly to the Creem receipt for the charge. Tell us which charge you mean — the receipt number is enough. We aim to answer within one business day, Sunday to Thursday, Dhaka time.

Approved refunds are returned to the original payment method by Creem. Your bank decides how quickly it appears; five to ten business days is typical, and longer for some cards.

05 Ending a package early

You do not need to do anything to stop paying — nothing renews, so a package ends by itself. Ending one early is only worth doing if you want to buy a different package today, and it means giving up the days you have already paid for, with no refund. The product asks you to confirm that twice, and states the date and the number of days involved, before anything happens.

When a package ends, however it ends, your data is not deleted. The account returns to the free package, and anything above that package's limits stops being available until you buy another one. To have your data removed entirely, use the Data Deletion process, which is separate from billing.

06 Failed payments

If a payment does not complete at checkout, no package starts and nothing is charged — you stay on the package you already have. If Creem is still settling a payment when you return to the product, your access continues while that resolves rather than being cut off.

07 Free plans and free features

Free plans and free features cost nothing and so have nothing to refund. Where a document download or similar is offered free of charge, it stays free of charge; if that ever changes, the price is shown before you buy and this policy applies from that point.

08 Chargebacks

If something has gone wrong, please email us before raising a dispute with your bank. A chargeback costs us a fee on top of the refunded amount and takes weeks to resolve, and in almost every case we can simply refund you the same day. Accounts with an unresolved chargeback may be suspended until it is settled.

09 Contact

Questions about a charge, a refund or ending a package go to admin@ssstrading.site. Questions about tax documentation or an invoice can also go to Creem directly, as the seller of record, using the contact details on the invoice it issued you.