Refunds & Cancellations

This policy applies to every paid SSS Trading subscription and to any one-off paid service bought through our checkout. It is the policy referred to in section 06 of our Terms of Service.

01 Who you are buying from

Paid subscriptions to SSS products are sold through Paddle.com Market Ltd, which acts as the merchant of record for the transaction. Paddle handles the payment, issues your receipt and invoice, and is responsible for any applicable sales tax or VAT. Your card statement will show SSS SOCIAL or a similar SSS descriptor. SSS Trading remains responsible for providing the service itself and for honouring this policy.

02 How subscriptions are billed

Subscriptions are billed in advance for the period you choose — monthly or yearly — and renew automatically at the same price until you cancel. We email a receipt for every charge through Paddle. Prices are shown before you pay and do not change mid-period; if we change a price, you are told before the renewal it would apply to, and you can cancel first.

03 Refund window

You can request a full refund within 14 days of any charge — your first payment or a renewal — and we will refund it. You do not need to give a reason.

After 14 days we do not refund the current period. You can still cancel at any time, which stops the next renewal (see section 05). We would rather you cancelled early than paid for something you are not using, so we send a reminder before every yearly renewal.

04 How to request a refund

Email admin@ssstrading.site from the address on the account, or reply directly to the Paddle receipt for the charge. Tell us which charge you mean — the receipt number is enough. We aim to answer within one business day, Sunday to Thursday, Dhaka time.

Approved refunds are returned to the original payment method by Paddle. Your bank decides how quickly it appears; five to ten business days is typical, and longer for some cards.

05 Cancelling

You can cancel from your billing settings inside the product at any time. Cancelling is not the same as a refund: your subscription stays active until the end of the period you have already paid for, and you keep full access until then. Nothing further is charged after that.

When a subscription ends, your data is not deleted. The account returns to the free plan, and any features or capacity above that plan's limits stop being available until you subscribe again. To have your data removed entirely, use the Data Deletion process, which is separate from billing.

06 Failed payments

If a renewal fails — an expired card is the usual cause — Paddle retries over several days and emails you a link to update your payment method. Your subscription stays active during that period; we do not cut off a paying customer over a card that simply needs replacing. If payment cannot be collected after those attempts, the subscription is cancelled and the account returns to the free plan.

07 Free plans and free features

Free plans and free features cost nothing and so have nothing to refund. Where a document download or similar is offered free of charge, it stays free of charge; if that ever changes, the price is shown before you buy and this policy applies from that point.

08 Chargebacks

If something has gone wrong, please email us before raising a dispute with your bank. A chargeback costs us a fee on top of the refunded amount and takes weeks to resolve, and in almost every case we can simply refund you the same day. Accounts with an unresolved chargeback may be suspended until it is settled.

09 Contact

Questions about a charge, a refund or a cancellation go to admin@ssstrading.site. Questions about tax documentation or an invoice can also go to Paddle directly, as the seller of record, via paddle.net.